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Each Prodika managed application agreement includes a portfolio of business services designed to support your organization, its employees, third-party integrators, and trading partners:
Prodika consultants have worked with the world's top companies to help build exciting new products and services for their customers. We have created new competencies for these organizations through sound investments in technology and perfect execution. We choose our disciplines and our industries very carefully, ensuring that we bring specific domain expertise and a wealth of experiential knowledge to every engagement.
Professional Services
Prodika works directly with your organization's leadership to support project governance and to help socialize new ways-of-working across functions, layers, and geographies.
Program Management
Prodika continuously supports your organization with iterative and adaptive
planning to focus on accelerating your companies strategic initiatives. Prodika
helps you identify new opportunities structuring an implementation plan to
realize the most immediate value and create a foundation for future successes.
Business Process Engineering
Prodika's consultants have worked with some of the largest organizations in the world to help design and implement new ways-of-working that leverage workflow automation. Using easy-to-understand methodologies and tools, Prodika helps your organization articulate business rules to streamline your operations. As your organization becomes more familiar with the technology, Prodika equips your administrators to be self sufficient, able to design and implement new business rules on their own.
Support Services
Prodika provides best-in-class training materials and support for your company's employees, internal support organizations, third-party integrators, and trading partners to ensure the success of your change management initiatives.
Education Services
Prodika provides critical education services to facilitate accelerated adoption of global initiatives. Prodika delivers education through traditional documentation, engaging online courseware, on-location training programs, and web seminars.
- Multimedia Guided Tours - Prodika provides tailored organizational alignment programs to assist in high-level education on project goals, capabilities, and objectives.
- Online training - Step by step "how-to's" are provided within the product itself and can be accessed at any time.
- Web Seminars - Prodika offers live and archived web seminars to facilitate immediate, interactive training in any location around the globe.
- On-Location Workshops and Training - In collaboration with your company's project leadership and training organization, Prodika provides on site training and collaborative workshops.
- User Community - Prodika can provide support for developing user communities within your organization to facilitate sharing, collaboration, and internal expertise. In addition, all Prodika customers can collaborate directly with other users and influence product direction through the Prodika User Group forums and events.
Product Support
Prodika provides the following support services to end users, partners, and customer IT organizations:
- Direct Online Issue Reporting and Resolution
- Telephone support and online web conferencing
- 2nd line support for IT help desk and escalation
Technology Services
Prodika works directly with your organization to accelerate implementation by decreasing your organization's infrastructure requirements, streamlining the on-boarding of your content, and enhancing the Prodika framework to meet your unique business requirements.
Content Services
Prodika provides domain-expert content management services to ensure that your organization realizes ROI quickly, minimizing your time-to-value. We help you transform your content into usable, dynamic information to drive a more efficient, innovative organization. Prodika brings a wealth of experience and expertise in specification management, quality process control, material taxonomy, and electronic catalogue management.
Customization and Integration
Prodika can extend your implementation and/or partner with you to develop new online services and enterprise application strategies to enhance and extend your Prodika solutions.
Managed Application Services
Prodika delivers its solutions as a Managed Application Service, providing immediate, on-demand technology for your business. Prodika Managed Application Service provides customers with the lowest possible Total Cost of Ownership (TCO), lowest technology risk, and fastest time to business value and benefits.
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